How can you give these Hub 4s out and call it an upgrade . I was on a Hub 3 which was great . But i got a message for a free upgrade to the Hub 4 . So I decided to take the free upgrade for the modem Hub4 . When I try to log in the Hub 4 settings I get a white blank screen . I haven't sent the Hub 3 back yet . I want my Hub 3 reconnecting so I can send the Hub 4 back in the return box instead. I've done the reset 60s thing .
It likely don't work right then
To get the Hub3 back ,,, Call the equipment activation number on - 0800 953 9500 (follow options) and check with them.
They will be able to de-activate the new Hub and put the old one back onto your account
You will need to hand, the Model numbers, serial numbers/MAC addresses off the barcode stickers of ALL pieces of kit (photo their stickers) - and also your account number
Thanks . I've managed to find a way in . I needed to get to modem mode for my Orbi router and satellites . It took alot of messing around . I won't be doing a factory reset as it doesn't actually fix the issue with the Hub4 itself . It's just a way in .
The Hub 4 reset / fail again days to weeks later is a vicious cycle that VM are well aware of but often silent about.
