Hub 3 Solid red light for over a year
Good evening all.
I have had the solid red light on my router for over a year. It is warm to the touch and at times gets a little hotter. I have drop outs intermittently, always seems to be around 2pm when working from home.
I have called Virgin who tell me there is nothing wrong their end, also they said it was showing some interference my end. My router has not moved since I joined Virgin and has clear space around it so nothing has changed my end, no additional electrical devices or anything so no changes in that regard.
I was told to wait 24 hours and if then phone back and if an engineer was required they would send one but i would have to pay £25 if they didn't see a fault. Isn't the red light alone a sure sign of a fault?
I gave up in the end as its a nightmare getting through to speak to someone.
I did note some other threads on here with similar issue and a new router was sent out. That's all I want a replacement router and no red light of doom.
Can anyone help with this?
Thanks