I have the dreaded continous red light on my Hub 3 and was told a replacement was ordered on Sunday. I received a text to say it would be delivered yesterday (Tuesday), but I haven't received it, nor had any correspondence from Yodel. There is nothing in my 'open orders'. Please can someone help? Thanks!
Forum TeamThanks for posting and welcome to the community.
Sorry to hear you've not received your Router.
I'll send you a PM now to assist further.
Yes, you are correct, if the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly.
Hopefully a VM Mod should pick this up within a day or two and find out where your replacement Hub is.
