Hi paulsmale,
Thank you for your post. I'm very sorry to hear about the issue with your broadband service.
I have taken a look on our side and it looks as though you have been able to speak with the team regarding this.
Do you still need assistance with this?
^Martin
Engineer visited today ( rang first as they had a cancellation) , very knowledgable , thorough . Spotted dead spots in house and agreed router needed updating , now have hub5.0 all working and Wi-Fi products in house connected , great serviceVirgin .
Hi paulsmale,
Thanks for taking the time to come back to us in the Community to update us on how the engineer visit went.
We're super happy that they were able to get everything back up and running with an improved service.
If you have any further issues, pop back to us so we can provide further support.
Many thanks,
Hi, just replying under here as i’m having a similar issue. When I originally got my hub 3 the light was a steady white, for the last few weeks if not longer the light has been a steady orange with the wifi dropping out intermittently and connection is unreliable on the upper levels of the house. Called virgin media and told them we tried all the reset options, unplugged etc and they weren’t very helpful, just told us to wait and call back if it doesn’t improve in a few days. From what i’ve read on this forum, an updated hub seems to fix this issue and improve the connection. Can someone help me to arrange this? Frustrated with the lack of reliable wifi connection when i’m paying so much for it
Read my reply above.
