Forum Discussion

Katco72's avatar
Katco72
Joining in
2 years ago

Hub 3 - WiFi boosters not connecting

VM media customer for many years with a hub 3. Had WiFi boosters which we disconnected when decorating. Plugged the large one in again and it started smoking and sparked! Got them replaced - 1 large and one small plug. Reading multiple posts that say these are old boosters and been replaced by the smaller pods, however I've got the old ones (Volt customer). Anyway, I have followed all of the steps (multiple times) and the boosters are not showing on VM Connect app. I've looked is as an admin and they are showing as green! I've reset the hub to factory settings and reset the boosters and followed the steps to pair again and they are not showing. 

Daughter is using mobile data to toggle to her laptop for work and phone for browsing - only told me she's been using all of her data for months! VM Connect showing signal strength as 14 in her room, checked the room beside her and it's 26! It's better in every other room in the house. 

Help - how do I get these to connect before I throw them out the window! 

  • Hi Katco72

    Thank you for your post and welcome to our community.

    I am sorry to hear about the issues you are having with the hub. 

    I will send you a private message now so we can look into this.

    Please look out for the purple envelope in the top right of the page and pop back to me when you can. 

    • geekyhay's avatar
      geekyhay
      Joining in

      I have the same issue after receiving a replacement hub3 and trying to pair it with the old boosters.  They are just flashing red after resetting and unplugging and ethernetting and wps pressing.  If I unplug them, reset them and start again, what is the next step? Should one be ethernetted in? if it is should I press wps?  because when I didnt, nothing happened and when I did there were some flashing hopeful lights followed by settling to red flashing again.  

      • Adduxi's avatar
        Adduxi
        Very Insightful Person

        These old boosters, one large and one small, should be IMHO replaced by the new white Pods.  They cannot be used with the. Connect app nor do they use the Intelligent WiFi on the Hubs.