How to request replacement Hub/router?
Hi: My Super Hub 2 has started acting-up. Does anyone know how to request a replacement? It was in modem mode, but stopped working, so I disconnected all ethernet and performed a full pinhole reset ...
Forum Discussion
Your equipment is rented. Therefore you need to contact customer services (150 from a VM line or mobile, 0345 454 1111 from others) & report the fault. They will test the hub remotely & then book a technician visit. This will allow them to check everything (wiring, signal levels & equipment) to ensure everything is working as it should.
If you don’t fancy ringing the forum staff here can also assist, but you may be waiting a few days for a response.
Tip: if you want the forum team to respond don’t mark this a helpful answer until your issue is resolved, or they may think the issue has been resolved by my answer here.