Forum Discussion

ahrbee's avatar
ahrbee
Fibre optic
3 hours ago
Solved

How Do I log out of the Virgin Media Connect App?

I have installed the VM Connect App on my mobile to test the Wifi signal in my house. I cannot see anyway to log out. None of the 'help' information refers to logging out. Anyone  know how this can be done other than uninstalling the app?

  • ahrbee's avatar
    ahrbee
    3 hours ago

    Thank you for your prompt reply. On the VM Connect app, there is no 'Sign Out' button but there is a 'Sign In As A Different User' button. When I pressed this button, I was offered the option to use my Virgin Media login details for the VM Connect app. I accepted and the app then logged out. I do not know what other option was available. I found the 'help' pages unhelpful so returned to the forum. What other alternative login process is available?

6 Replies

  • newuser23's avatar
    newuser23
    Dialled in
    3 hours ago

    Just remove the app altogether. It does nothing but cause problems. 

    • ahrbee's avatar
      ahrbee
      Fibre optic
      3 hours ago

      Well, the VM Connect app did enable me to get a wifi pod. I will now have to see if the wifi pod improves wifi in a bedroom. I have now managed to sign out and sign back in again. If I do not use the app after the pod is installed, or if it causes problems, I will delete it.

      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        2 hours ago
        ahrbee wrote:

        to see if the wifi pod improves wifi in a bedroom

        Just be aware the Pods do not go in a Wifi weak spot.  They should be placed about halfway between the weak spot and the Hub.  The Pods need to communicate with the Hub, so if they are in a Wifi weak spot they will not work.

  • newapollo's avatar
    newapollo
    Very Insightful Person
    3 hours ago

    Click on the Settings (cog) icon in the top right hand corner. On the next screen, under the App Settings section click on My Account.  On the following screen click on Sign Out.

    • ahrbee's avatar
      ahrbee
      Fibre optic
      3 hours ago

      Thank you for your prompt reply. On the VM Connect app, there is no 'Sign Out' button but there is a 'Sign In As A Different User' button. When I pressed this button, I was offered the option to use my Virgin Media login details for the VM Connect app. I accepted and the app then logged out. I do not know what other option was available. I found the 'help' pages unhelpful so returned to the forum. What other alternative login process is available?