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Can we check… are your issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check on one to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?
What Hub model is it? What are the various Hub lights showing/doing when this happens if a Hub3 is the base light a steady white(ish) or flashing green?
Appreciate the response but there is absolutely no wifi involvement here. The tests I perform are pure ethernet to avoid going down that particular rabbit hole. The engineer has been and upgraded me to HUB5. The fix was ok for a day or two
Now having issues again and suspiciously we now have workmen digging up the roads on the island , surely no connection??. Back to VM sadly ....
Sorry to hear that this has not been fully resolved for you yet ROWIEMAN
I can see on the systems at our side that you've since been in touch and have a visit arranged to investigate this further.
Please do keep us updated on how this goes.
Well well, despite my doubts a second visit from Virgin engineer has resulted in my usually great Virgin service being restored. I am now a happy customer again. Some components were replaced and she worked with me to prove all was well before she departed. I have to say Virgin call centres are limited but once you are talking to the engineers , that's when things start moving. Thanks
