Forum Discussion

tobias1996's avatar
tobias1996
Joining in
2 months ago

Full fibre available in my street but my house has been missed

Hi I’ve contacted customer service three times about this, but I keep receiving unhelpful answers. My entire street is connected, but for some reason, my house has been missed. I’ve filled out forms...
Ayisha_B's avatar
Ayisha_B
Forum Team
2 months ago

Thanks for your time via PM tobias1996 

I've forwarded your details to our dedicated team who will be in touch within 10 working days to discuss servicing your property 🙂

Let me know how you get on.

tobias1996's avatar
tobias1996
Joining in
2 months ago

Hi Ayisha, 

I’ve still not had a call.. when will this be? This is getting ridiculous that I’m having to chase so much for this matter. 

thanks 

  • Akua_A's avatar
    Akua_A
    Forum Team
    31 days ago

    Hi tobias1996, sorry to hear you have not yet heard back from the team. Just to confirm, have you had a text or an email from our team in the last 10 days?

    • tobias1996's avatar
      tobias1996
      Joining in
      30 days ago

      Hi Akua

       

      I can confirm I’ve not had any emails or calls in the past 10 days. 

      thanks 

      • Carley_S's avatar
        Carley_S
        Forum Team
        28 days ago

        Sorry to hear you've not received communications yet regarding this. 

        Please reach out to my colleague who supported you over private message to ensure the information provided is correct and for further assistance.