bobgodbold
2 years agoOn our wavelength
Free upgrade from H3 to H4. H4 didn't turn up as promised
I received an email from VM offering me a free upgrade of my H3 hub to H4.
I duly applied and picked a delivery date of the 13th of May.
My confirmation email said it would be delivered between 07:00 and 21:00 on the 13th.
After staying in all day, nothing turned up.
I did an online chat and the agent basically said they could find no record of the order as it was organised through the 'get it for free email'.
Is there any way I can chase this?
Do I need to re-apply?
What steps can I/should I take?
Many Thanks.