Forum Discussion

rg001c7345's avatar
rg001c7345
Dialled in
7 months ago

Flashing Red Light on Hub 5x

My hub 5x is displaying a flashing red light today.  I've switched it off for a few minutes and turned it back on and also pressed the reset button underneath. 

Before I go through the pain of reporting this, is it possible that it could have anything to do with today's global outage?

Thanks,

Rg.

  • Beth_G's avatar
    Beth_G
    Forum Team
    7 months ago

    Hi Rg

    Thanks for your post - sorry for the delay getting back to you and for the issues experienced with your broadband. 

    No, whilst the outage on Friday didn't affect customer services, parts of our website and online services were affected.

    How're things now? If you still have a red light/no connection, do let us know. We're keen to help further.