Fibre Connection not available at my address

Hi, 

I’ve enquired about having fibre installed at my property before, engineers have came out a couple of times, but said it can’t be connected at that time, no real reason has been given, was presuming it’s something to do with cost. 

was told someone would contact me but no one ever has 

the strange thing is, all virgin equipment is currently on my land, (which I signed a wayleave agreement for With virign!) and services my only two neighbours on my cul de sac 

would anyone have any ideas as to why that is? 
have tried a to contact customer services a couple of times but couldn’t get through. 

thanks