So my hub 3 had a permanent red light. Customer services said there was a fault and would send me a replacement. It's arrived as promised but is a hub4. That's not an issue for me but wondered if I was likely to be charged for this as I thought hub free upgrades were only given on high speed packages. No charge was mentioned by customer services. Has anyone else had this?
All equipment is rented and whenever a fault develops you get a free replacement.
It's not like for like though - given that's it's essentially an upgraded hub I didn't want to get caught out with a hidden 'activation fee' or something!
Forum TeamHi Csteele100👋
Thank you for posting. Welcoming you onto our Community Forum 🤗
Sorry to see there seems to be some confusion with the hub replacement 😞
I can take a closer look into this for you and see if there are any charges 🧐
Please watch out for the envelope ✉️
Thank you.
There is no concept of paying extra to upgrade a VM Hub.
The Hub 4 will not affect your monthly charges or contract duration.
