Forum Discussion

BecnChris050607's avatar
BecnChris050607
Joining in
6 months ago

Extend coax cable

Hi, after failing to speak to an adviser despite phoning numerous times I have now found this hopefully as an avenue to get a solution to my problem....

I need to move my hub and the cable from the wall is just too short. I need probably 10m of cable but having read that VM send out only 3m (that's IF I could get to speak to someone!?), so I need to book an appt for an Engineer to visit to undertake this for me? Can I do this here as I said I cannot get to speak with anyone.......many thanks

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Hi BecnChris050607 

    There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

    You should call  150 from a Virgin landline, or 0345 454 1111, option 2 (Faults

    When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

    Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit (probably longer at the moment as it's a bank holiday weekend).

    • Alex_RM's avatar
      Alex_RM
      Forum Team

      Hi BecnChris050607,

      Thanks for posting and welcome to  our community 😊

      As newapollo has advised, there is a £25 charge to move the equipment. So I can get a few more details from you, I've popped you over a private message.

      Alex_Rm