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Kyuu's avatar
Kyuu
Joining in
2 months ago

Excess below value errors along with Post RS errors

Hello,

For the past few days, I have had multiple errors in my Hub 5 network log indicating that there is a power issue with my network that occur every few hours. Along with this, when these errors occur, I get a spike in Pre- and Post-RS errors on all my Downstream channels. I have had some issues with dropped packets in some applications, and I suspect that this may be responsible given some data can't be error corrected.

I have tried a pinhole reset to no avail.

3.0 Downstream channels
Channel    Frequency (Hz)    Power (dBmV)    SNR (dB)    Modulation    Channel ID
1    331000000    8.3    41    QAM 256    25
2    139000000    7.5    40    QAM 256    1
3    147000000    7.9    40    QAM 256    2
4    155000000    8.1    41    QAM 256    3
5    163000000    7.9    41    QAM 256    4
6    171000000    7.7    41    QAM 256    5
7    179000000    7.9    41    QAM 256    6
8    187000000    7.8    41    QAM 256    7
9    195000000    8.1    41    QAM 256    8
10    203000000    7.7    41    QAM 256    9
11    211000000    7.7    41    QAM 256    10
12    219000000    7.3    41    QAM 256    11
13    227000000    7.1    41    QAM 256    12
14    235000000    7.4    41    QAM 256    13
15    243000000    7.2    41    QAM 256    14
16    251000000    7.2    41    QAM 256    15
17    259000000    7.2    41    QAM 256    16
18    267000000    7.5    41    QAM 256    17
19    275000000    7.9    41    QAM 256    18
20    283000000    7.8    41    QAM 256    19
21    291000000    8.1    41    QAM 256    20
22    299000000    7.8    41    QAM 256    21
23    307000000    8.2    41    QAM 256    22
24    315000000    8.2    41    QAM 256    23
25    323000000    8.3    41    QAM 256    24
26    339000000    7.9    41    QAM 256    26
27    347000000    8.1    41    QAM 256    27
28    355000000    7.8    41    QAM 256    28
29    363000000    8.2    41    QAM 256    29
30    371000000    8.1    41    QAM 256    30
31    379000000    8.1    41    QAM 256    31
32    387000000    8.2    41    QAM 256    32

3.0 Downstream channels
Channel    Locked Status    RxMER (dB)    Pre RS Errors    Post RS Errors
1    Locked    41    63    209
2    Locked    40    761    348
3    Locked    40    3738    369
4    Locked    41    1117    297
5    Locked    41    3261    306
6    Locked    41    25904    4500
7    Locked    41    25453    8122
8    Locked    41    13786    1112
9    Locked    41    266    192
10    Locked    41    195    186
11    Locked    41    189    160
12    Locked    41    171    182
13    Locked    41    282    186
14    Locked    41    367    193
15    Locked    41    314    208
16    Locked    41    145    167
17    Locked    41    140    189
18    Locked    41    109    188
19    Locked    41    95    154
20    Locked    41    133    168
21    Locked    41    174    167
22    Locked    41    159    195
23    Locked    41    107    172
24    Locked    41    89    220
25    Locked    41    71    199
26    Locked    41    71    255
27    Locked    41    65    210
28    Locked    41    77    198
29    Locked    41    63    228
30    Locked    41    64    208
31    Locked    41    51    207
32    Locked    41    45    237

3.1 Downstream channels
Channel    Channel Width (MHz)    FFT Type    Number of Active Subcarriers    Modulation (Active Profile)    First Active Subcarrier (Hz)
159    94    4K    1840    QAM 4096    1108

3.1 Downstream channels
Channel ID    Locked Status    RxMER Data (dB)    PLC Power (dBmV)    Corrected errors (Active Profile)    Uncorrectable errors (Active Profile)
159    Locked    43    9.6    291376187    15

10 Replies

  • Network Log
    Time    Priority    Description
    24-03-2025 14:41:50    warning    RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=a9;CMTS-MAC=c;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 14:41:40    notice    US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=a;CMTS-MAC=28c;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 14:41:40    warning    DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=a9;CMTS-MAC=28;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 14:41:32    critical    Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=a;CMTS-MAC=28c;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 14:41:32    warning    RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=a9;CMTS-MAC=28:;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 14:36:30    warning    RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=a4;CMTS-MAC=2c;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 14:36:11    notice    US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=a4;CMTS-MAC=28c;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 14:36:11    warning    DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=a49;CMTS-MAC=28c;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 13:24:17    warning    RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=a;CMTS-MAC=23c;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 13:23:56    notice    US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=a4;CMTS-MAC=2c;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 13:23:56    warning    DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=a49;CMTS-MAC=2:3c;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 13:04:41    notice    GUI Login Status - Login Success from LAN interface
    24-03-2025 12:55:18    warning    DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=a9;CMTS-MAC=2e:3c;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 12:55:18    notice    US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=aTS-MAC=2:3c;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 12:45:21    warning    RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=a49;CMTS-MAC=28:3c;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 12:45:13    warning    DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=a4:;CMTS-MAC=2c;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 12:45:13    notice    US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=a49;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 12:44:41    warning    RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=a49;CMTS-MAC=2c;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 12:35:11    notice    US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=a4;CMTS-MAC=283c;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 12:35:11    warning    DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=a49;CMTS-MAC=283c;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 12:29:23    warning    RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=a4;CMTS-MAC=2:3c;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 12:15:00    notice    US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=a4CMTS-MAC=283c;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 12:15:00    warning    DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=a9;CMTS-MAC=2c;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 11:44:40    warning    DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=a49;CMTS-MAC=:3c;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 11:44:40    notice    US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=a4CMTS-MAC=25e:3c;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 00:39:33    notice    US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=a4;CMTS-MAC=2:3c;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 00:39:33    warning    DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=a4:9;CMTS-MAC=2e:3c;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 00:29:30    notice    US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=a;CMTS-MAC=2c;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 00:29:30    warning    DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=a9;CMTS-MAC=23c;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 00:12:36    notice    GUI Login Status - Login Success from LAN interface
    24-03-2025 00:09:22    warning    DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=a9;CMTS-MAC=2e:3c;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 00:09:22    notice    US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 12 13.;CM-MAC=a49;CMTS-MAC=2c;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 00:09:14    notice    REGISTRATION COMPLETE - Waiting for Operational status
    24-03-2025 00:09:08    warning    Dynamic Range Window violation

     

    [Mod - MAC addresses edited for security]

  • Network Log
    Time    Priority    Description
    24-03-2025 14:41:50    warning    RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=9;CMTS-MAC=28c;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 14:41:40    notice    US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=a9;CMTS-MAC=2:5e:3c;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 14:41:40    warning    DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=a9;CMTS-MAC=3c;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 14:41:32    critical    Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=a99;CMTS-MAC=2:3c;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 14:41:32    warning    RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=a4:299;CMTS-MAC=2;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 14:36:30    warning    RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=a9;CMTS-MAC=3c;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 14:36:11    notice    US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=a4CMTS-MAC=2c;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 14:36:11    warning    DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=a;CMTS-MAC=2;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 13:24:17    warning    RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=a9;CMTS-MAC=2;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 13:23:56    notice    US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=;CMTS-MAC=28c;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 13:23:56    warning    DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=a9;CMTS-MAC=2c;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 13:04:41    notice    GUI Login Status - Login Success from LAN interface
    24-03-2025 12:55:18    warning    DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=a;CMTS-MAC=2c;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 12:55:18    notice    US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=a9;CMTS-MAC=28c;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 12:45:21    warning    RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=a99;CMTS-MAC=2:3c;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 12:45:13    warning    DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=a;CMTS-MAC=3c;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 12:45:13    notice    US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=a4;CMTS-MAC=2:3c;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 12:44:41    warning    RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=a49;CMTS-MAC=2c;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 12:35:11    notice    US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=a9;CMTS-MAC=2;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 12:35:11    warning    DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=a;CMTS-MAC=2:3c;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 12:29:23    warning    RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=a9;CMTS-MAC=:3c;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 12:15:00    notice    US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=a9;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 12:15:00    warning    DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=a9;CMTS-MAC=c;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 11:44:40    warning    DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=a;CMTS-MAC=c;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 11:44:40    notice    US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=a;CMTS-MAC=c;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 00:39:33    notice    US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=a9;CMTS-MAC=c;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 00:39:33    warning    DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=a9;CMTS-MAC=c;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 00:29:30    notice    US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=a;CMTS-MAC=c;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 00:29:30    warning    DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=a99;CMTS-MAC=c;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 00:12:36    notice    GUI Login Status - Login Success from LAN interface
    24-03-2025 00:09:22    warning    DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=a9;CMTS-MAC=2c;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 00:09:22    notice    US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 12 13.;CM-MAC=9;CMTS-MAC=2c;CM-QOS=1.1;CM-VER=3.1;
    24-03-2025 00:09:14    notice    REGISTRATION COMPLETE - Waiting for Operational status
    24-03-2025 00:09:08    warning    Dynamic Range Window violation

     

    [Mod - MAC addresses edited for security]

  • jbrennand's avatar
    jbrennand
    Very Insightful Person

    See this...

    __________

     Have you checked first for any “known network faults in your location - Look in 2 places 

    1. Try the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)
    2. Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

    Also, If you haven’t already, set up a free, secure and “offlsite”  - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts.  It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”.  Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see.  On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK
     https://www.thinkbroadband.com/broadband/monitoring/quality

    • Kyuu's avatar
      Kyuu
      Joining in

      Hey jbrennand, thanks for the reply.

      Both the status website and phone line suggest there are no problems in my area currently.

      Since my IP address changed I unfortunately don't have a recent BQM, but I have just set one up now:

      https://www.thinkbroadband.com/broadband/monitoring/quality/share/bc396b748a1f8f315d2c1ac6c9be3727d5c81db0

      • jbrennand's avatar
        jbrennand
        Very Insightful Person

        BQM still early days but a few red spikes is worrying. 

  • Client62's avatar
    Client62
    Alessandro Volta

    The 3.0 Downstream channels look to be plagued with noise.

    Are the numbers for Pre RS Errors & Post RS Errors still increasing ?

    • Kyuu's avatar
      Kyuu
      Joining in

      Hey Client62,

      Yes, both values are increasing over time. The excess value error last happened about 2 hours ago, but it looks like that the error message itself isn't directly correlated with the Pre/Post RS values increasing.

      Thanks.

  • Posting an update:

    My Hub 5 is currently stuck with a blinking red light as of about 21:30 today (24th March). It will intermittently come back up again but will go back down.

    I assume there is some area fault at this point; unfortunately the status check just suggests that my Hub is not connected properly at the moment.

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team

      Hey Kyuu, thank you for reaching out and we are sorry to hear you are having some connection issues.

      Let me send you a DM so we can check this out for you.