Your signal levels are all good. But there is a lot of noise on the signal which might be the cause of any problems you have.
On the table of Locked Downstream channels, there are many corrected and uncorrected data errors, which are most likely due to noise interference. This might be due to a loose coaxial connection to your Hub, which is worth checking. Otherwise it will be noise on the incoming broadband signal.
Depending on how you use your connection, this may or may not cause you a problem.
Hi
Isn't possible, that if the Power (dBmV) is too high, that there could be noise on the line.
The original Power (dBmV) level is between 15-17, before VM fitted an 10dB Attenuator.
That's because at the Street Box, we are plugged into the top line of the Amplifier Sockets.
If we were moved DOWN a few lines on the Amplifier Sockets Board, is there a possibility that the noise may reduce and we can do away with the Attenuator
Thank you javedsaleem we have double checked and currently there are no issues raised with our team for any high utilisation in the area.
Are you able to confirm if this is happening across WiFi or wired connection so we can advise further?
Both
Is it possible, that if the Power (dBmV) is too high, that there could be noise on the line and that maybe moving the connection down at the Street Box, to a lower power level, may bring about improvement.
I don't think it has anything to do with utilisation.
Hi javedsaleem,
Thanks for coming back to us on this one.
Both the upstream and downstream power levels on your cable should be at an optimal level for your Hub to function as it should. When the levels are too low or too high, it can lower the speed/throughput of your internet connections. You might also encounter repeated disconnections, high network latency, buffering and slow downloading and uploading speeds as well. Due to this we would look at adjusting the levels to your hub by adding an attenuator if it's needed. This is usually done by an engineer.
Checking your levels here, your upstream ones are a little high and your downstream levels are a little low. Not overly, but enough that it may cause you some issues. We won't be able to fix this remotely so I would like to arrange for an engineer to come to take a look at this for you.
I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊
Thanks,
