Forum Discussion

highroyds's avatar
highroyds
On our wavelength
25 days ago

Email regarding hub upgrade

We’ve just received an email stating that we are using an old hub & we need to upgrade to the latest hub at no cost.  It then shows a button with order now link to click.

The trouble is, when we click on the link it asks for postage code & the name on the account it goes through the checks then states there’s no issues.  But there’s no where that states to order the new hub upgrade 🤔

Can anyone give any advice please?

  • Carley_S's avatar
    Carley_S
    Forum Team
    22 days ago

    Hi highroyds 

    Welcome back to the Community Forums. 

    Sorry to hear that you're having issues ordering a hub upgrade. We can see on the systems on our side that you've since been in touch and have this all sorted. 

    Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.