Forum Discussion

r3p75's avatar
r3p75
Joining in
2 days ago

DNS Errors

Is anyone else having issues with virgin DNS? 

Try getting on sites like Toolstation and it comes up bad gateway. I turn off Wi-Fi use phone connection and works first time. Use a VPN it works but just on normal it won't connect. Happens with a few sites as well.

6 Replies

  • Client62's avatar
    Client62
    Alessandro Volta

    When NOT using a VPN:

    When using a name server lookup are the problem sites resolving to the same IPs when using the VM DNS vs a Public DNS such a Cloudflare's 1.1.1.1 or Google's 8.8.8.8 ? 

    If Yes , it is not a VM DNS issue,   try a trace route to the sites, does it fail or resolve ?

    Share the sites if you would like more analysis.

     

     

     

    • r3p75's avatar
      r3p75
      Joining in

      Trace Statistics :  traceroute to www.toolstation.com (34.107.255.183), 30 hops max, 38 byte packets
       1  10.53.39.185 (10.53.39.185)  10.000 ms  10.000 ms  10.000 ms
       2  80.255.192.232 (80.255.192.232)  10.000 ms  10.000 ms  10.000 ms
       3  *  *  *
       4  80.255.204.71 (80.255.204.71)  10.000 ms  20.000 ms  10.000 ms
       5  host-62-252-5.117.not-set-yet.virginmedia.net (62.252.5.117)  10.000 ms  74.125.146.216 (74.125.146.216)  20.000 ms  host-62-252-5.117.not-set-yet.virginmedia.net (62.252.5.117)  20.000 ms
       6  209.85.249.149 (209.85.249.149)  20.000 ms  216.239.48.217 (216.239.48.217)  20.000 ms  209.85.248.229 (209.85.248.229)  10.000 ms
       7  172.253.65.211 (172.253.65.211)  20.000 ms  142.251.52.145 (142.251.52.145)  20.000 ms  142.250.215.127 (142.250.215.127)  50.000 ms
       8  183.255.107.34.bc.googleusercontent.com (34.107.255.183)  20.000 ms  40.000 ms  10.000 ms
      Trace complete.

       

      i get 502 bad gateway on my home connection. use my parents connection up the road it works fine. i use a VPN it works fine. i have reset the router and still get the same.

      • Client62's avatar
        Client62
        Alessandro Volta

        "502 bad gateway" : is a failure message returned from the toolstation web server.

        I also 502 from DVLA websites, a few F5 page refreshes usually get past this.

    • newapollo's avatar
      newapollo
      Very Insightful Person

      I can connect to that site without any problems and I use the VM DNS settings.