bilbo99
5 months agoJoining in
Disconnected because I ordered a new hub
They sent me a new hub just before I went on holiday.
It said if not connected with 5 days it would cut off my old hub.
I did an on line chat and explained that I didn't have time to change it over before going away. I was told that unless I disconnected the old hub it wouldn't be shut down.
I explained I needed it for my home security and cameras. I was reassured there wouldn't be an issue.
Guess what? 5 days later my hub goes down at 1am.
Can't get through to anyone to get help. The online bot is useless.
End of contract I will be gone.