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bilbo99's avatar
bilbo99
Joining in
5 months ago

Disconnected because I ordered a new hub

They sent me a new hub just before I went on holiday.

It said if not connected with 5 days it would cut off my old hub.

I did an on line chat and explained that I didn't have time to change it over before going away. I was told that unless I disconnected the old hub it wouldn't be shut down.

 

I explained I needed it for my home security and cameras. I was reassured there wouldn't be an issue. 

Guess what? 5 days later my hub goes down at 1am. 

Can't get through to anyone to get help. The online bot is useless.

End of contract I will be gone.

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  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    5 months ago

    Hi bilbo99 

    Sorry to hear you had a poor experience with our team regarding activating your new hub. We can understand the frustration caused. We can however see that you have recently been in contact with our team regarding this and they were able to help. Do you need any further help regarding this? 

    Thanks,