Forum Discussion

GrumpyPa's avatar
GrumpyPa
On our wavelength
2 years ago

Dead WiFi

My Router has failed so I cannot get WiFi at all. The modem is still functioning so cabled connection is OK.

Trying to contact VirginMedia is impossible. Go to the contact us page and go round in circles trying to find a way of actually making contact.

Even tried Message Us. Got this "Easy and convenient help through our messaging service, available 8am to 8pm, Monday to Saturday. Our team typically reply within 2 hours." and a QR code which is useless on a PC.

Email to the CEO seems the only way.

2 Replies

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 years ago

    Try a 60 second factory pinhole reset as below;
    Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible. NOTE this will remove any custom settings you may have set in the Hub, and they will all have to be setup again.

    If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    2 years ago

    Hey GrumpyPa,

    Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’ve had with your connection. I can see that you have had a technician visit, is all now okay with your services since the visit?

    Kind Regards,

    Steven_L