Forum Discussion

dooferlad's avatar
dooferlad
Joining in
4 days ago

Daily glitches (T3 Timeouts)

I am losing connectivity for a few minutes about once a day with this in my Superhub 5 logs:

Mod Edit - Personal details removed. 

I see them as failovers in my UniFi set up (yep, one of those sad networking types). 

Looks like a 3.1 channel problem since my 3.0 channels have no timeouts, are almost error free and have no post-error correction errors at all, while the 3.1 channels don't look happy.

Upstream

ChannelChannel Width (MHz)Power (dBmV)FFT TypeModulation
1210.438.52KQAM 256
ChannelChannel TypeNumber of Active SubcarriersFirst Active Subcarrier (Hz)T3 TimeoutsT4 Timeouts
12OFDMA20874000000210

Downstream

ChannelChannel Width (MHz)FFT TypeNumber of Active SubcarriersModulation (Active Profile)First Active Subcarrier (Hz)
41944K1840QAM 40961108
Channel IDLocked StatusRxMER Data (dB) PLC Power (dBmV)Corrected errors (Active Profile)  Uncorrectable errors (Active Profile)
41Locked04.8309586271622

 

6 Replies

  • Logs:

    Time	Priority	Description
    10-10-2025 13:00:26	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=<CM-MAC>;CMTS-MAC=<CMTS-MAC>;CM-QOS=1.1;CM-VER=3.1;
    10-10-2025 13:00:26	critical	16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=<CM-MAC>;CMTS-MAC=<CMTS-MAC>;CM-QOS=1.1;CM-VER=3.1;
    10-10-2025 13:00:20	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=<CM-MAC>;CMTS-MAC=<CMTS-MAC>;CM-QOS=1.1;CM-VER=3.1;
    10-10-2025 12:16:50	notice	US profile assignment change. US Chan ID: 12; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=<CM-MAC>;CMTS-MAC=<CMTS-MAC>;CM-QOS=1.1;CM-VER=3.1;
    10-10-2025 11:13:01	notice	US profile assignment change. US Chan ID: 12; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=<CM-MAC>;CMTS-MAC=<CMTS-MAC>;CM-QOS=1.1;CM-VER=3.1;
    10-10-2025 04:50:10	notice	US profile assignment change. US Chan ID: 12; Previous Profile: 13; New Profile: 11 13.;CM-MAC=<CM-MAC>;CMTS-MAC=<CMTS-MAC>;CM-QOS=1.1;CM-VER=3.1;
    10-10-2025 03:46:21	notice	US profile assignment change. US Chan ID: 12; Previous Profile: 11 13; New Profile: 13.;CM-MAC=<CM-MAC>;CMTS-MAC=<CMTS-MAC>;CM-QOS=1.1;CM-VER=3.1;
    09-10-2025 22:27:17	notice	US profile assignment change. US Chan ID: 12; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=<CM-MAC>;CMTS-MAC=<CMTS-MAC>;CM-QOS=1.1;CM-VER=3.1;
    09-10-2025 21:23:29	notice	US profile assignment change. US Chan ID: 12; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=<CM-MAC>;CMTS-MAC=<CMTS-MAC>;CM-QOS=1.1;CM-VER=3.1;
    08-10-2025 13:26:33	error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=<CM-MAC>;CMTS-MAC=<CMTS-MAC>;CM-QOS=1.1;CM-VER=3.1;
    07-10-2025 22:35:54	notice	US profile assignment change. US Chan ID: 12; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=<CM-MAC>;CMTS-MAC=<CMTS-MAC>;CM-QOS=1.1;CM-VER=3.1;
    07-10-2025 21:32:05	notice	US profile assignment change. US Chan ID: 12; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=<CM-MAC>;CMTS-MAC=<CMTS-MAC>;CM-QOS=1.1;CM-VER=3.1;
    07-10-2025 13:48:28	notice	US profile assignment change. US Chan ID: 12; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=<CM-MAC>;CMTS-MAC=<CMTS-MAC>;CM-QOS=1.1;CM-VER=3.1;
    07-10-2025 13:43:25	notice	US profile assignment change. US Chan ID: 12; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=<CM-MAC>;CMTS-MAC=<CMTS-MAC>;CM-QOS=1.1;CM-VER=3.1;
    06-10-2025 22:08:15	notice	US profile assignment change. US Chan ID: 12; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=<CM-MAC>;CMTS-MAC=<CMTS-MAC>;CM-QOS=1.1;CM-VER=3.1;
    06-10-2025 21:04:26	notice	US profile assignment change. US Chan ID: 12; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=<CM-MAC>;CMTS-MAC=<CMTS-MAC>;CM-QOS=1.1;CM-VER=3.1;
    06-10-2025 20:40:17	notice	US profile assignment change. US Chan ID: 12; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=<CM-MAC>;CMTS-MAC=<CMTS-MAC>;CM-QOS=1.1;CM-VER=3.1;
    06-10-2025 20:35:14	notice	US profile assignment change. US Chan ID: 12; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=<CM-MAC>;CMTS-MAC=<CMTS-MAC>;CM-QOS=1.1;CM-VER=3.1;
    06-10-2025 20:20:04	notice	US profile assignment change. US Chan ID: 12; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=<CM-MAC>;CMTS-MAC=<CMTS-MAC>;CM-QOS=1.1;CM-VER=3.1;
    06-10-2025 20:15:01	notice	US profile assignment change. US Chan ID: 12; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=<CM-MAC>;CMTS-MAC=<CMTS-MAC>;CM-QOS=1.1;CM-VER=3.1;
    06-10-2025 20:13:59	notice	US profile assignment change. US Chan ID: 12; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=<CM-MAC>;CMTS-MAC=<CMTS-MAC>;CM-QOS=1.1;CM-VER=3.1;
    06-10-2025 20:08:56	notice	US profile assignment change. US Chan ID: 12; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=<CM-MAC>;CMTS-MAC=<CMTS-MAC>;CM-QOS=1.1;CM-VER=3.1;
    06-10-2025 20:00:39	notice	US profile assignment change. US Chan ID: 12; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=<CM-MAC>;CMTS-MAC=<CMTS-MAC>;CM-QOS=1.1;CM-VER=3.1;
    06-10-2025 18:56:50	notice	US profile assignment change. US Chan ID: 12; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=<CM-MAC>;CMTS-MAC=<CMTS-MAC>;CM-QOS=1.1;CM-VER=3.1;
    06-10-2025 12:58:52	notice	US profile assignment change. US Chan ID: 12; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=<CM-MAC>;CMTS-MAC=<CMTS-MAC>;CM-QOS=1.1;CM-VER=3.1;
    06-10-2025 12:53:49	notice	US profile assignment change. US Chan ID: 12; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=<CM-MAC>;CMTS-MAC=<CMTS-MAC>;CM-QOS=1.1;CM-VER=3.1;
    06-10-2025 06:11:06	notice	US profile assignment change. US Chan ID: 12; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=<CM-MAC>;CMTS-MAC=<CMTS-MAC>;CM-QOS=1.1;CM-VER=3.1;
    06-10-2025 05:07:17	notice	US profile assignment change. US Chan ID: 12; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=<CM-MAC>;CMTS-MAC=<CMTS-MAC>;CM-QOS=1.1;CM-VER=3.1;
    05-10-2025 19:32:59	notice	US profile assignment change. US Chan ID: 12; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=<CM-MAC>;CMTS-MAC=<CMTS-MAC>;CM-QOS=1.1;CM-VER=3.1;
    05-10-2025 18:29:11	notice	US profile assignment change. US Chan ID: 12; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=<CM-MAC>;CMTS-MAC=<CMTS-MAC>;CM-QOS=1.1;CM-VER=3.1;
    05-10-2025 17:25:23	notice	US profile assignment change. US Chan ID: 12; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=<CM-MAC>;CMTS-MAC=<CMTS-MAC>;CM-QOS=1.1;CM-VER=3.1;
    05-10-2025 16:21:34	notice	US profile assignment change. US Chan ID: 12; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=<CM-MAC>;CMTS-MAC=<CMTS-MAC>;CM-QOS=1.1;CM-VER=3.1;

     

    • Ayisha_B's avatar
      Ayisha_B
      Icon for Forum Team rankForum Team

      Hi dooferlad 👋,

      Welcome back to our Community Forums and thanks for your post. 

      Sorry to hear about the issues with your service.

      I've not been able to locate your details on our system so will pop you a PM now and once confirmed, I can run some tests for you.

      Hope to hear from you soon 😊

  • 3.0 Upstream

    ChannelFrequency (Hz)Power (dBmV)Symbol Rate (ksps)ModulationChannel ID
    04960000043.55120QAM 645
    143100000435120QAM 646
    236600000435120QAM 647
    33010000043.35120QAM 648
    42360000043.55120QAM 6411
    ChannelChannel TypeT1 TimeoutsT2 TimeoutsT3 TimeoutsT4 Timeouts
    0ATDMA0000
    1ATDMA0000
    2ATDMA0000
    3ATDMA0000
    4ATDMA0000
  • More Downstream 3.0

    ChannelLocked StatusRxMER (dB)Pre RS ErrorsPost RS Errors
    1Locked40820
    2Locked40870
    3Locked40700
    4Locked40680
    5Locked40950
    6Locked40920
    7Locked401010
    8Locked40790
    9Locked40920
    10Locked401180
    11Locked401280
    12Locked401440
    13Locked401440
    14Locked401310
    15Locked401240
    16Locked401580
    17Locked401440
    18Locked401340
    19Locked401370
    20Locked401600
    21Locked401900
    22Locked401620
    23Locked401670
    24Locked401530
    25Locked402110
    26Locked402670
    27Locked402710
    28Locked402100
    29Locked402200
    30Locked401570
    31Locked401120
  • Downstream 3.0

    ChannelFrequency (Hz)Power (dBmV)SNR (dB)ModulationChannel ID
    13620000009.140QAM 2561
    23700000008.940QAM 2562
    33780000008.840QAM 2563
    43860000008.540QAM 2564
    53940000008.440QAM 2565
    64020000008.340QAM 2566
    74100000008.240QAM 2567
    8418000000840QAM 2568
    94260000007.740QAM 2569
    104340000007.140QAM 25610
    114420000006.640QAM 25611
    124500000006.640QAM 25612
    134580000006.740QAM 25613
    144660000006.940QAM 25614
    15474000000740QAM 25615
    164820000006.940QAM 25616
    174900000006.840QAM 25617
    184980000006.840QAM 25618
    195060000006.640QAM 25619
    205140000006.540QAM 25620
    215220000006.540QAM 25621
    225300000006.740QAM 25622
    235380000006.840QAM 25623
    245460000006.940QAM 25624
    255540000006.740QAM 25625
    265620000006.640QAM 25626
    275700000006.640QAM 25627
    285780000006.840QAM 25628
    295860000006.840QAM 25629
    306820000006.740QAM 25639
    316900000006.840QAM 25640
  • Tudor's avatar
    Tudor
    Very Insightful Person

    Please post full set of stats including logs