Hi, the council have been out today to cut a hedge and in doing so have cut through the virgin cable so we have no internet and no TV. An engineer is booked tomorrow evening but I am not sure he is going to be able to do anything. Two of us work from home and we have 4 children. They are saying it is not installed correctly so it's not there fault.
Should it have been left like this?
The Tech ought to be able to rejoin the cable to restore your connectivity.
The cable install is done by 3d party contractors but it is ultimately VM's responsibility to ensure that is done correctly. When the Tech arrives ask them what (if anything) needs doing and take plenty of photos of the existing install.
Is there no "green" flexible plastic conduit tubing protecting the actual cable ? There should be.
Fortunately it looks like coax so shouldn't be too tricky to patch.
If there is enough slack this will be a gel pack joint job, which will negate the hassle of a third party repull.
