Continues dropouts over 5 months

I have been experiencing repeated short broadband dropouts and ongoing instability for around five months. Although the connection often appears online, these interruptions are frequent enough to disrupt video calls, streaming and normal internet use.

Virgin Media support and engineers have focused on customer side actions such as hub reboots, factory resets and WiFi Pods, all of which have been ineffective.

I have been running independent third party uptime monitoring since 30th November 25 which shows repeated loss of external connectivity while my router and local network remain responsive, indicating the fault is occurring within Virgin Media’s network rather than my home.

An engineer visited on 16 December and advised that Virgin Media systems show no lost connections and relied on SamKnows speed tests, however speed tests only show throughput at a single moment and do not detect short dropouts or instability over time.

Monitoring after the engineer visit has continued to record further dropouts, confirming the issue is unresolved.

I am requesting escalation to network level investigation and appropriate resolution or compensation, otherwise my next step will be formal escalation outside Virgin Media.