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kasio's avatar
kasio
Joining in
2 years ago

Continued internet outage

I have two issues that need resolving; my internet stops working approximately 12 to 12:30 pm everyday. There is no connection and as I work from home this is becoming a major issue.

Second issue is my hub /router - this must be around 7 years old - constant read light, very hot and we have areas of the house where we have no connection. The hub is not hidden but I think is struggling to function properly and I require a new one ASAP please .

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  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    2 years ago

    Hey kasio, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

    I am going to send you a PM but please try these steps in the meanwhile;

    • Turn the power switch off on the back of the Hub.

    • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

    • Then use the power switch to turn the unit back on. The Hub should now operate normally.
     

    • kasio's avatar
      kasio
      Joining in
      2 years ago

      Just to confirm an engineer will be coming out tomorrow between four and 7 o’clock?

      • Arissa_H's avatar
        Arissa_H
        Icon for Forum Team rankForum Team
        2 years ago

        Thanks for coming back to us Kasio 😊.

        I can see you was in private chat with Matthew. 

        Have you managed to get this sorted by the engineer visit?