Service to my postcode is down again this morning, having been told it had been sorted out. A technician is due but hasn’t turned up, not sure if s/he is on the way or not. Can’t find out from text notification, App or online, can you confirm?
What is reporting on the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.
You get compensation for missed appointments https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automatic-compensation-need-know
Hey LW22,
Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you've been having with your services. Is everything back up and running at the moment?
Kind Regards,
Steven_L
