Forum Discussion

Gazlovelace's avatar
Gazlovelace
Joining in
3 years ago

Connect app can’t find my Hub4

On the connect app try searching my Wi-Fi and it can’t find my hub I’ve repeated the steps so many times nothing works

  • Hi Gazlovelace

    A warm welcome and thanks for posting on our community forums. 

    We're sorry to hear you're having an issue with the Connect App recognising your hub. 
    The first thing to be aware of is you need to be connected to your Home WiFi in order for the app to connect to the Hub. It won't allow the connection if you're on a Guest network, VPN or Mobile data. If this still doesn't help, try clearing the data within the Connect App. These steps will help you do that: 
    For your Apple device, you can try this: Open Settings > Tap your name > Tap iCloud > Tap Manage Settings > Tap the Connect App > Tap Delete Data. 
    For your Android device, you can try this: Open settings > Apps > Connect App > Storage > Clear data / Clear cache. 
    If this also fails then we currently have a known error with some of the data in our systems, that is causing the app to not recognise the Hub in a minority of instances. We are already investigating this as a high priority. 
    Pop back and keep us posted. 
    Kind regards Jodi, 

    • caverncaperer's avatar
      caverncaperer
      Tuning in

      Last time I used the app about a month ago it was fine. Stopped being able to find my hub 4 today and cache clearing etc made no difference. No VPN or mobile data in play.

      • Martin_N's avatar
        Martin_N
        Forum Team

        Hi caverncaperer,

        Thank you for your post. I'm very sorry to hear about the issue with your connect app. 

        Have you been able to try the suggestions in my colleagues post?

        ^Martin

    • kaye_hugs1's avatar
      kaye_hugs1
      Tuning in

      This happens to me can’t get it to connect at all tried all the fixes from the community hub but nothing works….Really annoying.  I get frustrated with so many phone calls  selling me offers to upgrade my bandwidth but the bandwidth ain’t the problem it’s the Tech that won’t connect   

      • Travis_M's avatar
        Travis_M
        Forum Team (Retired)

        Hi kaye_hugs1 

         

        Thanks for posting on our community forum and sorry to hear about the issue with the connect app.

         

        May I ask what it was in particular you were looking to do with the connect app? Have you also been able to access the above link Client62 has attached in the mean time to manage the hub? 

         

        Regards

    • Woburn's avatar
      Woburn
      Tuning in

      Hi Jodi_S.  I have tried following your instructions but (using my ipad and iphone. When I get to 'Tap iCloud' the next screen does not have the option to 'Manage Settings'. I have 'Manage Storage' but if i tap it I do not see the Connect App. On Ipad i am runing ios 16.7.7 and on iphone 15.8.2. Any suggestions as to why this is?

       

      • Joseph_B's avatar
        Joseph_B
        Forum Team (Retired)

        Hey Woburn,

        Thanks for getting back to us, with this does the Connect app appear at all in your settings? If so are you able to follow the steps given after this to go about removing any stored data.

        Joe

  • Client62's avatar
    Client62
    Alessandro Volta

    The VM Connect app was so flaky we dumped it.

    Manage the Hub via the menu at : http://192.168.0.1/   

    If you can not reach this link disable your VPN / Relay / Android DNS Changer

  • I’ve deleted the app.  What’s the point in having it installed taking up space in my phone if it dosent do what it says.  VMCONNECT

  • Client62's avatar
    Client62
    Alessandro Volta

    By using VM Connect app you have terminated your Hub 4 with prejudice.

  • coolmd's avatar
    coolmd
    On our wavelength

    So my HUB 4 still is unable to connect to the VMconnect app....it did about a year ago but since then, nothing. I have followed all of the various attempts and information but it makes no difference at all. My wifi POD no longer functions at all and disconnects within about 1 to 2 mins of being plugged in. I have very slow Wifi in almost all of my house unless you are only 10 feet from router. have reset and pinholed reset. no joy. My hub 4 will not allow me to control 5g at all on or off. My wifi max promise is being missed because the silly app cant connect...Please help

     

    • Client62's avatar
      Client62
      Alessandro Volta

      The Connect app is not needed to modify the VM Hub's Wi-Fi.

      Login to the Hub menu, then ...
      Disable Smart Wi-Fi aka Wireless Channel Optimization,
      Modify the SSID of the 5GHz and make your changes.

      Do note VM Pods expect Smart Wi-Fi to be enabled & the SSID to be the same on both bands.