Coax cable

Hi, I would love to be contacted by a virgin expert. I too require a longer coax cable.   The tv is on the opposite wall from the wall socket.   This wasn't an issue when we just had broadband but we've upgraded to TV as well.   The 3m cable provided (with screw ends) is too short.   I've contacted the help desk and twice I've been sent cables with push ends.   Now I come on here and find out longer coax cables don't exist??? It's an awful systems where the Virgin help desks don't know and I'm relying on a public forum to find things out.

Push fit cables are fine, & are designed to push over the thread of the older F type connector. If you want cabling any longer than 3 metres this requires a technician visit. They will make up the correct length triple screened cable on site , & will check & adjust signal levels which can be affected by installing longer cables. There is a standard charge of £25 for this.

A forum team member will respond to this thread in a couple of days to arrange this if you if you want.

Odd the engineer installing the new VM TV kit did not place it near the customer's TV.

Hi Bells_akimbo,

Thank you for your post. We can certainly look into assisting with this matter. 

I will private message you now to confirm your details. 

^Martin