Hi, for the last month or two when I turn on my TV I get a message asking to do a system update. For some reason it won't let me click on update. Plus I'm losing connection every so often, very annoying. An engineer called next door so asked him and he did mention that I'm on an old hub 3. Been a member for 8 months now. Any advice welcome, ta.
Thank you, it was the TV remote. Hopefully this might help with my connection issues but can't see it. Thank you once again Adduxi
Forum TeamHi Alanco12 👋 Thank you for your posts and welcome to the Virgin Media Community 🙂
We're sorry to hear about the connection issues you've been having 😔 How have things been since you posted?
Advice on how to fix internet problems can be found here.
Please pop back to us at your earliest convenience.
Thank you for your support Adduxi 👍
Regards,
Daniel
Is it the TV or your VM box that is asking for the update? This "confusion" has happened before. Try using the TV remote to click on the update rather than any VM remote.
