Cannot reach default gate way intermittent

Question

Been having some issues on and off the past 2 weeks. I did book an engineer appointment on friday but then I had no issue over the weekend so I cancelled it as to not waste any time. It seems to be when i restart my pc, it takes anywhere from 10 mins to an hour for my wifi &ethernet connect to sort its self out. I.e my pc is forced to cycle between identifying connect to no connect to unable to reach default gateway etc. Sometimes I can connect to the wifi (using my pc) but my ethernet will not work and this also applys for my laptop. I have tried several different CAT 6 cables and wifi via my phone and my wifes etc.

The issue is inconsistent, sometimes a reset of the router fixes it but the next day it is back. I'm hazarding a guess that the Hub may be dying? Info below:

mcraig31 · Answer

3.0 Downstream channelsChannel &nbsp; &nbsp;Frequency (Hz) &nbsp; &nbsp;Power (dBmV) &nbsp; &nbsp;SNR (dB) &nbsp; &nbsp;Modulation &nbsp; &nbsp;Channel ID1 &nbsp; &nbsp;331000000 &nbsp; &nbsp;2.8 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;252 &nbsp; &nbsp;139000000 &nbsp; &nbsp;8.5 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;13 &nbsp; &nbsp;147000000 &nbsp; &nbsp;7.9 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;24 &nbsp; &nbsp;155000000 &nbsp; &nbsp;7.6 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;35 &nbsp; &nbsp;163000000 &nbsp; &nbsp;7.1 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;46 &nbsp; &nbsp;171000000 &nbsp; &nbsp;6.8 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;57 &nbsp; &nbsp;179000000 &nbsp; &nbsp;6.2 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;68 &nbsp; &nbsp;187000000 &nbsp; &nbsp;6 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;79 &nbsp; &nbsp;195000000 &nbsp; &nbsp;5.7 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;810 &nbsp; &nbsp;203000000 &nbsp; &nbsp;5.3 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;911 &nbsp; &nbsp;211000000 &nbsp; &nbsp;5.1 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1012 &nbsp; &nbsp;219000000 &nbsp; &nbsp;4.9 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1113 &nbsp; &nbsp;227000000 &nbsp; &nbsp;4.6 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1214 &nbsp; &nbsp;235000000 &nbsp; &nbsp;4.5 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1315 &nbsp; &nbsp;243000000 &nbsp; &nbsp;4.4 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1416 &nbsp; &nbsp;251000000 &nbsp; &nbsp;4.2 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1517 &nbsp; &nbsp;259000000 &nbsp; &nbsp;4 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1618 &nbsp; &nbsp;267000000 &nbsp; &nbsp;3.9 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1719 &nbsp; &nbsp;275000000 &nbsp; &nbsp;3.8 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1820 &nbsp; &nbsp;283000000 &nbsp; &nbsp;3.8 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1921 &nbsp; &nbsp;291000000 &nbsp; &nbsp;4 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2022 &nbsp; &nbsp;299000000 &nbsp; &nbsp;4 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2123 &nbsp; &nbsp;307000000 &nbsp; &nbsp;4.4 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2224 &nbsp; &nbsp;315000000 &nbsp; &nbsp;4 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2325 &nbsp; &nbsp;323000000 &nbsp; &nbsp;3.5 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2426 &nbsp; &nbsp;339000000 &nbsp; &nbsp;2.5 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2627 &nbsp; &nbsp;347000000 &nbsp; &nbsp;2.1 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2728 &nbsp; &nbsp;355000000 &nbsp; &nbsp;1.7 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2829 &nbsp; &nbsp;363000000 &nbsp; &nbsp;1.2 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2930 &nbsp; &nbsp;371000000 &nbsp; &nbsp;0.9 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;3031 &nbsp; &nbsp;379000000 &nbsp; &nbsp;0.7 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;3132 &nbsp; &nbsp;387000000 &nbsp; &nbsp;0.4 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;323.0 Downstream channelsChannel &nbsp; &nbsp;Locked Status &nbsp; &nbsp;RxMER (dB) &nbsp; &nbsp;Pre RS Errors &nbsp; &nbsp;Post RS Errors1 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;0 &nbsp; &nbsp;02 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;0 &nbsp; &nbsp;03 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;0 &nbsp; &nbsp;04 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;0 &nbsp; &nbsp;05 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;0 &nbsp; &nbsp;06 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;0 &nbsp; &nbsp;07 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;0 &nbsp; &nbsp;08 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;0 &nbsp; &nbsp;09 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;0 &nbsp; &nbsp;010 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;0 &nbsp; &nbsp;011 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;0 &nbsp; &nbsp;012 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;0 &nbsp; &nbsp;013 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;0 &nbsp; &nbsp;014 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;0 &nbsp; &nbsp;015 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;0 &nbsp; &nbsp;016 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;0 &nbsp; &nbsp;017 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;0 &nbsp; &nbsp;018 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;0 &nbsp; &nbsp;019 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;0 &nbsp; &nbsp;020 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;0 &nbsp; &nbsp;021 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;0 &nbsp; &nbsp;022 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;0 &nbsp; &nbsp;023 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;0 &nbsp; &nbsp;024 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;0 &nbsp; &nbsp;025 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;0 &nbsp; &nbsp;026 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;0 &nbsp; &nbsp;027 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;0 &nbsp; &nbsp;028 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;0 &nbsp; &nbsp;029 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;0 &nbsp; &nbsp;030 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;0 &nbsp; &nbsp;031 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;0 &nbsp; &nbsp;032 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;0 &nbsp; &nbsp;03.1 Downstream channelsChannel &nbsp; &nbsp;Channel Width (MHz) &nbsp; &nbsp;FFT Type &nbsp; &nbsp;Number of Active Subcarriers &nbsp; &nbsp;Modulation (Active Profile) &nbsp; &nbsp;First Active Subcarrier (Hz)159 &nbsp; &nbsp;94 &nbsp; &nbsp;4K &nbsp; &nbsp;1840 &nbsp; &nbsp;QAM 4096 &nbsp; &nbsp;11083.1 Downstream channelsChannel ID &nbsp; &nbsp;Locked Status &nbsp; &nbsp;RxMER Data (dB) &nbsp; &nbsp;PLC Power (dBmV) &nbsp; &nbsp;Corrected errors (Active Profile) &nbsp; &nbsp;Uncorrectable errors (Active Profile)159 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;0.0 &nbsp; &nbsp;3954917 &nbsp; &nbsp;03.0 Upstream channelsChannel &nbsp; &nbsp;Frequency (Hz) &nbsp; &nbsp;Power (dBmV) &nbsp; &nbsp;Symbol Rate (ksps) &nbsp; &nbsp;Modulation &nbsp; &nbsp;Channel ID0 &nbsp; &nbsp;49600000 &nbsp; &nbsp;40.8 &nbsp; &nbsp;5120 &nbsp; &nbsp;QAM 64 &nbsp; &nbsp;11 &nbsp; &nbsp;43100000 &nbsp; &nbsp;40 &nbsp; &nbsp;5120 &nbsp; &nbsp;QAM 64 &nbsp; &nbsp;22 &nbsp; &nbsp;36600000 &nbsp; &nbsp;40.3 &nbsp; &nbsp;5120 &nbsp; &nbsp;QAM 64 &nbsp; &nbsp;33 &nbsp; &nbsp;30100000 &nbsp; &nbsp;40.3 &nbsp; &nbsp;5120 &nbsp; &nbsp;QAM 64 &nbsp; &nbsp;44 &nbsp; &nbsp;23600000 &nbsp; &nbsp;39.8 &nbsp; &nbsp;5120 &nbsp; &nbsp;QAM 64 &nbsp; &nbsp;53.0 Upstream channelsChannel &nbsp; &nbsp;Channel Type &nbsp; &nbsp;T1 Timeouts &nbsp; &nbsp;T2 Timeouts &nbsp; &nbsp;T3 Timeouts &nbsp; &nbsp;T4 Timeouts0 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;01 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;02 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;03 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;04 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;5 &nbsp; &nbsp;03.1 Upstream channelsChannel &nbsp; &nbsp;Channel Width (MHz) &nbsp; &nbsp;Power (dBmV) &nbsp; &nbsp;FFT Type &nbsp; &nbsp;Modulation6 &nbsp; &nbsp;10 &nbsp; &nbsp;35.0 &nbsp; &nbsp;2K &nbsp; &nbsp;QAM 2563.1 Upstream channelsChannel &nbsp; &nbsp;Channel Type &nbsp; &nbsp;Number of Active Subcarriers &nbsp; &nbsp;First Active Subcarrier (Hz) &nbsp; &nbsp;T3 Timeouts &nbsp; &nbsp;T4 Timeouts6 &nbsp; &nbsp;OFDMA &nbsp; &nbsp;200 &nbsp; &nbsp;74000000 &nbsp; &nbsp;0 &nbsp; &nbsp;0

mcraig31 · Answer

General Configuration
Network access &nbsp; &nbsp;AllowedMaximum Number of CPEs &nbsp; &nbsp;1Baseline Privacy &nbsp; &nbsp;EnabledDOCSIS Mode &nbsp; &nbsp;3.1Config file &nbsp; &nbsp;7dsfd;kfoA,.iyewrkldJKDHSPrimary Downstream Service Flow
SFID &nbsp; &nbsp;2850Max Traffic Rate &nbsp; &nbsp;1200000450 bpsMax Traffic Burst &nbsp; &nbsp;42600bytesMin Traffic Rate &nbsp; &nbsp;0 bpsPrimary Upstream Service Flow
SFID &nbsp; &nbsp;2849Max Traffic Rate &nbsp; &nbsp;110000274 bpsMax Traffic Burst &nbsp; &nbsp;42600bytesMin Traffic Rate &nbsp; &nbsp;0 bpsMax Concatenated Burst &nbsp; &nbsp;42600bytesScheduling Type &nbsp; &nbsp;Best Effort
Network Log
Time &nbsp; &nbsp;Priority &nbsp; &nbsp;Description[MACS REMOVED]

mcraig31 · Answer

Today-
[Image removed - IP address]
7th March-&nbsp;
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6th march-&nbsp;
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5th march-&nbsp;
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4th march -
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3rd march-
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Link to current monitor thats been running for awhile as well - nothing that I seem to get consistent spike in dropped packets at 6-8am.

Kath_P · Answer

Hi mcraig31,&nbsp;
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having issues with your connection. Taking a look at things this end, we can see there are a few disconnections registered on the hub and some of your downstream power levels are looking a little high. We won't be able to fix this remotely so&nbsp;I would like to arrange&nbsp;for an engineer to come to take a look at this for you.&nbsp;
I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. 😊
Thanks,

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Cannot reach default gate way intermittent

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