can not get service at home when neighbours next door can
We moved in to a flat and when it came to selecting broadband we noticed the flat above and below us both have Virgin as does the whole street. When I called Virgin I was told that they can not run cables into our property to provide us with broadband and this was why our address was left out of the postcode checker on their website.
How is it possible for the entire flat and the other flats down our street to have the ability for cables to be connected to Virgin broadband but we can't?
As my partner and I work from home we need reliable broad band as out current provider is very poor and are keen to join virgin like everyone else in or block 😅.
Thank you.
It could be as simple as there is not enough capacity in the Flat's distribution point, or in the street cabinet. This can happen with, e.g. BT, as well so it's not only a VM problem.
If you wait here a couple of days a VM Mod will pick this up and discuss directly with you.