Forum Discussion

TMac21's avatar
TMac21
Joining in
8 months ago

Cable installation

I recently had virgin “lightning fast” cables installed in my street and surrounding streets in the area, I’m just wondering if anyone knows the wait time for when I can switch over to Virgin broadband.

currently stuck using openreach ISPs and not getting good enough speeds in my household.

10 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    That’s very unusual as Openreach based ISP’s are usually very good?

  • Client62's avatar
    Client62
    Alessandro Volta

    Below is a speed test, do share a screen shot the results from
    your laptop / PC cable connected to the BT / Openreach kit.

    If you are using Wi-Fi ... please do say as that can be a killer
    of available speed especially if the laptop has a 2.4GHz only adaptor.

    https://interprefy.speedtestcustom.com/

    • Adduxi's avatar
      Adduxi
      Very Insightful Person

      Just did a very quick test on that site over Wifi on Openreach 500/70 connection.

      Ping  25ms  Jitter 0ms  Download 480.3 Mbps  Upload 72.2 Mbps

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    Same test on my 500/70 Openreach connection giving

    ping 8mS, jitter 1mS consistently on wifi. That's about 3m and one brick wall from nearest AP. 

    • Cardiffman282's avatar
      Cardiffman282
      Wise owl

      Apropos to nothing very much in particular I tried it on my VM 250/25 and got 215/26 ping 18 and jitter 2 in modem mode a room away. 

  • Hi TMac21 

    Thanks for posting and welcome to the community. I'll send you a PM now to get some details, see if we can get you a date for the services to go live.

    Best wishes.

    • PaulB74's avatar
      PaulB74
      Joining in

      Hi @john_GS I have had a very unhelpful conversation on line with someone asking exactly the same thing. A number of properties in the area already look as if they can access VM and the work has been carried out in the whole town.
      I am with BT and out of contract for 2 months now and looking at a better deal, however I am the stage now to reduce money by committing to a provider and if I can't understand the timescales I am going to have to commit to someone else which will be me contracted for the next 2 years

      Any chance you might be able to assist with trying to get a go live date

      Thanks in advance

      • David_Bn's avatar
        David_Bn
        Icon for Forum Team rankForum Team

        Thanks for your post PaulB74, and a very warm welcome to you!

        Nice to hear you're keen on joining our network!

        Just to confirm, have you attempted to look on our Postcode Checker to see if we're currently advising that your property is deemed to be active?

        Thanks

        David_Bn