Forum Discussion

clareb38's avatar
clareb38
Joining in
4 months ago

Broadband

Does anyone know what’s happening with broadband in se9 been down since 7.15 yesterday 

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Hi clareb38 

    Have you used the /check-services/   function? You can also a run a test on your equipment from there. 

    If nothing is showing  you could also try the automated Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

  • Hi clareb38 

    Welcome to the community forums. 

    Sorry to hear you're having service issues early in the week. 

    We've not been able to locate you on the systems on our side. Are you still having issues at this time?  Does our status checker here show any outages affecting you currently? You can also call our status line on 0800 561 0061 or check your My Virgin Media for more information either on the app or through the browser.