Forum Discussion

ianjayne's avatar
ianjayne
Rising star
2 years ago
Solved

Broadband

Area 14 BD2 again. We have been up and running fine since the last debacle during July to Sept cured October until today. Some devices are continually dropping out today and now. Mainly CCTV cameras...
  • Sabrina_B's avatar
    Sabrina_B
    2 years ago

    Hi ianjayne  👋.

    Thanks for reaching out to us, apologies for the issues that you have had with the service in your area. I am afraid that there is an outage in your area. They are attempting to fix and have given an estimated date of fix of 4th Jan at 11:20. I know this is not the news you wanted to hear, you can convey your dismay here 👉 Complaint.

    Sabrina

Sabrina_B's avatar
Sabrina_B
Forum Team
2 years ago

Hi ianjayne  👋.

Thanks for reaching out to us, apologies for the issues that you have had with the service in your area. I am afraid that there is an outage in your area. They are attempting to fix and have given an estimated date of fix of 4th Jan at 11:20. I know this is not the news you wanted to hear, you can convey your dismay here 👉 Complaint.

Sabrina

  • ianjayne's avatar
    ianjayne
    Rising star
    2 years ago

    I have made a complaint (again) I'll be asking for further compensation to add to that previously awarded.  Sick of this.

  • ianjayne's avatar
    ianjayne
    Rising star
    2 years ago

    @ Sabrina. Please note this is not a 'resolution.'  Far from it. I was simply acknowledging your comment with disappointment.