Forum Discussion

Irene234's avatar
Irene234
Tuning in
5 days ago

Broadband, TV down for over a week

My broadband and TV has been down for over a week. Every day there are the standard updates to the status, simply pushing it until the next day, so this has just become meaningless. Meanwhile I'm nearly virtually incommunicado, because my main contact with family abroad is via Whatsapp and Skype on my WiFi tablet.

I tried calling Virgin Media, but the options offered are all irrelevant or tell me simply there's an issue. Even after somehow finding a way to get in a queue to speak to someone, that just never got anywhere and I gave up.

Meanwhile, Virgin Media have sent an email telling my my price will go up mid-contract by 7.9%, as they're investing heavily in their network. Yeah, really.

At some point I guess I'm just going to have to cancel payments, as it seems impossible to get any resolution. I can't emphasis enough how poor I find the support thus far.

  • Irene234's avatar
    Irene234
    Tuning in
    5 days ago

    I've also seen previous posts that refer to registering for automatic compensation via the service status page, however, I see no such option.

    • Irene234's avatar
      Irene234
      Tuning in
      4 days ago

      After some further reading it may be that compensation is not automatic, as Virgin are claiming it's an intermittent problem, but I can assure them that I have had no connectivity since it started. Anyone now how to invoke compensation?

      • Akua_A's avatar
        Akua_A
        Forum Team
        9 hours ago

        Hi Irene234 

        Welcome to our community forums and sorry to hear you are having ongoing service issues. We can understand the frustration caused and we want to best help. To best help, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

        Thanks,