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MTCONROY's avatar
MTCONROY
Joining in
3 days ago

BROADBAND DOWN IN RG30 AREA

Broadband down since Tuesday the 14th Oct 2025  11 am in the RG30 area. Virgin state engineers are working on the problem. This now going into the third day. 

1 Reply

  • Alex_RM's avatar
    Alex_RM
    Icon for Forum Team rankForum Team
    5 hours ago

    Hi MTCONROY,

    Thanks for posting and welcome to our community 😊

    We're sorry to hear you're affected by an area issue. Whilst we do our best to keep any faults and downtime to an absolute minimum, unfortunately sometimes service issues do happen from time-to-time. We'll always aim to have you back up and running ASAP, but, in some instances, this can take longer than we'd like.

    Once the issue has been resolved, your account would be reviewed for automatic compensation, more details on that can be found here
    Alex_Rm