Forum Discussion

Kanela's avatar
Kanela
On our wavelength
11 months ago
Solved

Broadband down in Newport

We've had no broadband for over 3 days. After the first 12hrs, I rang VM and was told it was an area fault that would be fixed within 24hrs. Have received a couple of texts (last one over 24hrs ago)...
  • jpeg1's avatar
    jpeg1
    11 months ago

    It's worth rebooting the Hub after a service outage. 

    If you still have no service and the postcode check says there is no fault, phone Customer Service and report the fault and demand a technician visit.

    For what it's worth you'll be entitled to compensation after the first two days. 

jpeg1's avatar
jpeg1
Alessandro Volta
11 months ago

It's worth rebooting the Hub after a service outage. 

If you still have no service and the postcode check says there is no fault, phone Customer Service and report the fault and demand a technician visit.

For what it's worth you'll be entitled to compensation after the first two days. 

  • Kanela's avatar
    Kanela
    On our wavelength
    11 months ago

    Thank you for your suggestion. Normally, I do reboot after an outage, but on this occasion, the VM advisor I spoke to told me to not reboot in any way before the fix was completed. Guess I'll be back onto them today...