Broadband down in dy8 postcode
No broadband in dy8 area affecting me an neighbours so not isolated nothing on status checkers or 0800
Forum Discussion
38 Replies
The BQM suggests it came back up?
Yep for me but my neighbours still out also on local community forum other people still down some for nearly two days now.. also had a small outage this morning
just for info it also appears there was a small outage at 9am yesterday and midnight this morning. Nothing in the hub logs though.. so back to normal for me. seems most people on our local forum ok but a few stragglers not 😞
There.have also appeared to.have been som disconnects and low.latency spikes for the last two days to. I would guess these are network related.
So personally I have been seeing latency spikes and disconnects happening since this outage neighbours seem to be ok apart from one saying about his goes slow to at times. not sure it is an issue with me or a network one but it does seem to be further afield than me especially as my stats seem ok to be honest and I don't tend to see any hub errors other than the normal pre-rs errors climbing somewhat slowly.
Hi Ayisha, Still getting a couple of pauses as day at the moment. hub logs do not suggest any errors though and my router (I am in modem mode) is suggesting not disconnects either. I think this is more area realted that my connection. Neighbour is having problems with their virgin tv box but otherwise I think people are generally not noticing anything now. I am reaching a very period work wise so I cannot be fussing around now switching back to router mode at short notice during the day. I shall observe but Sabrina was helping with issues I have been having since feb 2023 and thought we had resolved but I am not sure we have fully. Pre RS errors climb during the day but has swapped from high numbered channels to lower number channels since this outage -
3.0 Downstream channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID1 331000000 5.6 38 QAM 256 25 2 139000000 8 38 QAM 256 1 3 147000000 7.7 38 QAM 256 2 4 155000000 7.4 38 QAM 256 3 5 163000000 7.2 38 QAM 256 4 6 171000000 7 38 QAM 256 5 7 179000000 6.9 38 QAM 256 6 8 187000000 6.8 38 QAM 256 7 9 195000000 6.9 37 QAM 256 8 10 203000000 6.6 38 QAM 256 9 11 211000000 6.5 38 QAM 256 10 12 219000000 6.9 38 QAM 256 11 13 227000000 6.7 38 QAM 256 12 14 235000000 6.5 38 QAM 256 13 15 243000000 6.2 38 QAM 256 14 16 251000000 6 38 QAM 256 15 17 259000000 5.8 38 QAM 256 16 18 267000000 5.6 38 QAM 256 17 19 275000000 5.5 38 QAM 256 18 20 283000000 5.5 38 QAM 256 19 21 291000000 5.6 38 QAM 256 20 22 299000000 5.5 38 QAM 256 21 23 307000000 5.4 38 QAM 256 22 24 315000000 5.4 38 QAM 256 23 25 323000000 5.5 38 QAM 256 24 26 339000000 5.7 38 QAM 256 26 27 347000000 5.7 38 QAM 256 27 28 355000000 5.5 38 QAM 256 28 29 363000000 5.4 38 QAM 256 29 30 371000000 5.4 38 QAM 256 30 31 379000000 5.4 38 QAM 256 31 32 387000000 5.2 38 QAM 256 32 3.0 Downstream channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors1 Locked 38 50 0 2 Locked 38 113 0 3 Locked 38 124 0 4 Locked 38 112 0 5 Locked 38 94 0 6 Locked 38 93 0 7 Locked 38 105 0 8 Locked 38 70 0 9 Locked 37 69 0 10 Locked 38 68 0 11 Locked 38 62 0 12 Locked 38 37 0 13 Locked 38 38 0 14 Locked 38 43 0 15 Locked 38 41 0 16 Locked 38 33 0 17 Locked 38 43 0 18 Locked 38 193 0 19 Locked 38 158 0 20 Locked 38 141 0 21 Locked 38 128 0 22 Locked 38 87 0 23 Locked 38 81 0 24 Locked 38 78 0 25 Locked 38 57 0 26 Locked 38 45 0 27 Locked 38 31 0 28 Locked 38 20 0 29 Locked 38 25 0 30 Locked 38 18 0 31 Locked 38 15 0 32 Locked 38 25 0 3.1 Downstream channels
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)159 190 4K 3736 QAM 4096 148 3.1 Downstream channels
Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)159 Locked 39 4.0 4280925228 0 3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID0 49600000 44 5120 QAM 64 1 1 43100000 44 5120 QAM 64 2 2 36600000 44.3 5120 QAM 64 3 3 30100000 44.3 5120 QAM 64 4 4 23600000 44 5120 QAM 64 5 3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts0 ATDMA 0 0 0 0 1 ATDMA 0 0 0 0 2 ATDMA 0 0 0 0 3 ATDMA 0 0 0 0 4 ATDMA 0 0 0 0 3.1 Upstream channels
Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation6 10 38.2 2K QAM 256 3.1 Upstream channels
Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts6 OFDMA 200 74000000 0 0 - Alex_RM
Forum Team
Hi fizz,
How are things since you posted? I've looked from our side and can't see any issues. We are however limited to what checks we can do whilst the hub in is modem mode and you're using third party equipment.
Alex_Rm
Not great quite high pressure rs counts now and quite a lot of slow ping times on bqm throughout the day (even whilst I am not there) I will look to reverting to router mode at the weekend but it it a lot of work to get nas and backups re routed to the same dhcp addressing.
Apart from that brief packet loss at 5am it looks pretty good. Lots of people have worse connections that that.
it may well look good from a BQM point of view on Sunday (5am was a router reboot I did because I had not internet connection!!??!!) I am having periods of outage during the day which are showing on the BQM as high pings times rather than a disconnect. sometimes it is seconds other times it is minutes. Since this outage my pre-rs levels climb into the thousands after about 4 or 5 days and on the lower channels. I dunno.. anyhow I'll just put it to bed as it is not as bad as it has been for the last 18 months since my re-pull seemed to have helped a lot. just funny how I am seeing anomolies since we had this outage in the area.... noise hunting gone wrong I suspect.
- Steven_L
Hey fizz,
Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your connection since the work that was carried out in your area. How are things looking at the moment, have you had any further issues since you last posted? Are you able to post your routers network logs here for us to look into further?
Kind Regards,
Steven_L
This was yesterday (reboot at 7am) -
its a bit random really out of nowhere and then is fine again. Router logs since that reboot as here
3.0 Downstream channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID1 331000000 4.8 38 QAM 256 25 2 139000000 7.5 38 QAM 256 1 3 163000000 6.6 38 QAM 256 4 4 171000000 6.4 38 QAM 256 5 5 187000000 6.1 38 QAM 256 7 6 195000000 6.1 38 QAM 256 8 7 211000000 6.2 38 QAM 256 10 8 219000000 6.2 38 QAM 256 11 9 227000000 6 38 QAM 256 12 10 235000000 5.8 38 QAM 256 13 11 243000000 5.5 38 QAM 256 14 12 251000000 5.2 38 QAM 256 15 13 259000000 5.1 38 QAM 256 16 14 267000000 4.8 38 QAM 256 17 15 275000000 4.8 38 QAM 256 18 16 283000000 4.8 38 QAM 256 19 17 307000000 4.6 38 QAM 256 22 18 315000000 4.5 38 QAM 256 23 19 339000000 4.9 38 QAM 256 26 20 347000000 4.8 38 QAM 256 27 21 371000000 4.5 38 QAM 256 30 22 379000000 4.5 38 QAM 256 31 23 403000000 4 38 QAM 256 34 24 411000000 3.9 38 QAM 256 35 25 435000000 3.8 38 QAM 256 38 26 443000000 3.8 38 QAM 256 39 27 451000000 3.9 38 QAM 256 40 28 467000000 3.6 38 QAM 256 42 29 475000000 3.6 38 QAM 256 43 30 499000000 3 38 QAM 256 46 31 507000000 2.8 37 QAM 256 47 32 515000000 2.6 37 QAM 256 48 3.0 Downstream channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors1 Locked 38 28 0 2 Locked 38 591 0 3 Locked 38 485 0 4 Locked 38 447 0 5 Locked 38 360 0 6 Locked 38 333 0 7 Locked 38 248 0 8 Locked 38 210 0 9 Locked 38 180 0 10 Locked 38 172 0 11 Locked 38 143 0 12 Locked 38 139 0 13 Locked 38 117 0 14 Locked 38 108 0 15 Locked 38 107 0 16 Locked 38 88 0 17 Locked 38 44 0 18 Locked 38 47 0 19 Locked 38 25 0 20 Locked 38 19 0 21 Locked 38 13 0 22 Locked 38 17 0 23 Locked 38 130 0 24 Locked 38 112 0 25 Locked 38 110 0 26 Locked 38 84 0 27 Locked 38 19 0 28 Locked 38 21 0 29 Locked 38 10 0 30 Locked 38 14 0 31 Locked 37 12 0 32 Locked 37 11 0 3.1 Downstream channels
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)159 190 4K 3736 QAM 4096 148 3.1 Downstream channels
Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)159 Locked 39 2.4 1768797139 0 3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID0 49600000 45.3 5120 QAM 64 1 1 43100000 45 5120 QAM 64 2 2 36600000 45 5120 QAM 64 3 3 30100000 45 5120 QAM 64 4 4 23600000 44.5 5120 QAM 64 5 3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts0 ATDMA 0 0 5 0 1 ATDMA 0 0 0 0 2 ATDMA 0 0 0 0 3 ATDMA 0 0 0 0 4 ATDMA 0 0 0 0 3.1 Upstream channels
Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation6 10 39.2 2K QAM 256 3.1 Upstream channels
Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts6 OFDMA 200 74000000 18 0 - Time Priority Description
21-06-2024 10:29:00 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 21-06-2024 10:29:00 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 21-06-2024 10:18:54 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 21-06-2024 10:18:54 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 21-06-2024 07:27:30 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 21-06-2024 07:27:30 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 21-06-2024 07:07:19 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 21-06-2024 07:07:19 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 21-06-2024 06:36:58 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 21-06-2024 06:36:58 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 21-06-2024 06:16:49 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 21-06-2024 06:16:49 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 21-06-2024 04:56:08 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 21-06-2024 04:56:08 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 21-06-2024 04:46:00 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 21-06-2024 04:46:00 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 21-06-2024 04:35:57 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 21-06-2024 04:35:57 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 21-06-2024 04:25:53 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 21-06-2024 04:25:53 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 21-06-2024 04:15:51 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 21-06-2024 04:15:51 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 21-06-2024 04:05:44 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 21-06-2024 04:05:44 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 21-06-2024 02:34:53 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 21-06-2024 02:34:53 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 21-06-2024 02:24:51 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 21-06-2024 02:24:51 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 21-06-2024 01:54:40 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 21-06-2024 01:54:40 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 21-06-2024 01:44:37 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 21-06-2024 01:44:37 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; Note there were some criticals during that period yesterday as highlighted above.Other than appalling around 2pm the rest of the day abosolutly fine and absolutly fine since 17th before this. So I would say there is something networky going on that is nothing to do with me here.- Steven_L
Thanks for coming back to us fizz, we have looked further into this and cannot find anything showing that would be causing the issues that you're experiencing, we can get this passed over to our second line faults team but would need to pass account security to be able to do that. We will need to do this via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
Kind Regards,
Steven_L
just to note that since the reboot Friday pre-rs errors are above 5K on some channels..
