Broadband connection problem

Question

Broadband connection went off this afternoon, series 5 router, blue flashing light. Reset the router a couple of times - no joy.
Fortunately mobile still working for internet. Ran a diagnostic from VM app, reports that the system can’t connect to equipment in the house (as expected). Router diagnostic reporting broadband connection down.

VM chat - unable to help with series 5v router, contact tech support. Contacted tech support, got the automated bot response - ran tests, couldn’t find a problem. Suggested I switch equipment off and back on “this should clear the problem”, which it didn’t. I’ve done this three times, each time the system says it will send a text message to my phone with details of additional assistance if needed - I’ve yet to receive the messages.

At a loss for the next step, unable to speak to a human and can’t get beyond the next to useless bot.

Any assistance greatly appreciated.

Regards, Chris

Boltoch · Answer

Should have mentioned - no local issues being reported via the tests.

Boltoch · Answer

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Boltoch · Answer

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Boltoch · Answer

Just run another test, &nbsp;this time the system has allowed me to book an engineer.

Boltoch · Answer

Broadband came back on last night. The VM system was reporting that there were no local issues, local Facebook group reporting that someone had spoken to VM last night and they confirmed there was indeed a local area issue. I booked an engineer, received text confirmation, &nbsp;went to cancel the visit via the website, &nbsp;but the system has no record of any engineer visit being booked.&nbsp;

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Broadband connection problem

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