Broadband connection problem
Broadband connection went off this afternoon, series 5 router, blue flashing light. Reset the router a couple of times - no joy.
Fortunately mobile still working for internet. Ran a diagnostic from VM app, reports that the system can’t connect to equipment in the house (as expected). Router diagnostic reporting broadband connection down.
VM chat - unable to help with series 5v router, contact tech support. Contacted tech support, got the automated bot response - ran tests, couldn’t find a problem. Suggested I switch equipment off and back on “this should clear the problem”, which it didn’t. I’ve done this three times, each time the system says it will send a text message to my phone with details of additional assistance if needed - I’ve yet to receive the messages.
At a loss for the next step, unable to speak to a human and can’t get beyond the next to useless bot.
Any assistance greatly appreciated.
Regards, Chris