Forum Discussion

DMORR2409's avatar
DMORR2409
Joining in
8 months ago

Broadband cable not buried

Broadband installed yesterday and the technician told me someone else would be coming out the same day to bury the cable that is currently lying from the source point that goes across the front lawn to the house. He said it would be the same day as it was a trip hazard and left cones out to highlight the exposed cable. Nobody has turned up and it has been over 24 hours now, to the point that neighbours have started asking us about it. Who do I speak to about getting this resolved?

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  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    8 months ago

    Post up some photos here for starters - so the mods here can assess the job - and then call the Pre-installation and delivery team on 0800 052 1734 open  8:00am to 9:00pm  Mon to Fri, and 8:00am to 6:00pm Sat and Sun. and get them to sort it

    Remember - you have 14 days in which you can cancel the whole contract free of any charges - if you dont get it sorted to your satisfaction before then

     

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    8 months ago

    Hi DMORR2409,

    Thank you for your post and welcome to the community. 

    I'm very sorry to hear about the cable. Has anyone been out to get this resolved?

    ^Martin

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    8 months ago

    Be careful not to let that 14 days slip by. 

    • DMORR2409's avatar
      DMORR2409
      Joining in
      8 months ago

      I don't want to cancel, it's taken them 6 weeks to get it installed. Just want someone to come and bury the cables as its currently a trip hazard.

      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        8 months ago

        When they did mine it was stick a spade in about an inch or two. “Wiggle” an opening and push the cable down. If I had known that I would have done it myself on the day. 

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    8 months ago

    The only way to progress this is to threaten to leave if it's not fixed. Once the 14 days are up they have no incentive to do anything. 

  • KOliver14's avatar
    KOliver14
    Joining in
    7 months ago

    Did this get fixed? Our cable is not buried - I wondered if they dealt with it properly?

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    6 months ago

    What legal process is required to use a spade in the customer's garden?