Hi. I'm trying to book an engineer for intermittent WiFi fault that has been going for years and had many fix attempts. Can't book it through the app as it just says not working try later. Can't find a phone number to call to book it. Can someone help me know a direct way to book this please? I'm on video calls for work all day and the dropping out is causing a lot of problems. Thanks
Hi Arcb8,
Thanks for posting and welcome to our community 😊
Sorry to hear you're having some issues with the WiFi, I've had a look at things from our side and can see you've been able to arrange a technician visit.
Please pop back and let us know how this goes.
Alex_Rm
Hi Alex,
As expected the engineer visit made no difference. He confirmed that the cabinet is in a complete mess, but that, despite this probably being raised many times, it looks like the network engineer team are reluctant to raise a ticket. So I still have the same issue I've had for years.
Hopefully a ticket has now been raised to fix the cabinet.
In the meantime, are you able to search your records to see how long the cabinet has been identified as a problem (by any engineer who visited the area, not just my home), but no one has been sent to fix it. I need this information so I can request compensation for the length of time Virgin Media has been aware of a problem but not fixed it but continued to charge me for a service they could not deliver.
Thanks
