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Sean384's avatar
Sean384
Just joined
3 days ago

Blocked Laptop

I blocked my daughter’s laptop from using the WiFi thru the Virgin App. I have now resumed the connection but the laptop states connected but no WiFi. There are no devices which are currently blocked within the App.

1 Reply

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    2 hours ago

    Hi Sean384 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues your daughter is having with internet access. If you paused the devices through the Connect App there may be a minor glitch with the app, you can also control this via the 192 settings on the label located on the HUb. If you are still facing issues please come back to us for further assistance.

    Sabrina