Forum Discussion

blakemere's avatar
blakemere
Joining in
29 days ago

Amazon echo 1st gen - connect to Hub 5

Hi

My echo first gen won't connect to my hub5 i can find the network but the alexa app says my password is incorrect,when it isn't.

Any ideas please.

 

[Mod - title edited for clarity]

4 Replies

  • legacy1's avatar
    legacy1
    Alessandro Volta
    29 days ago

    VM are not great on compatibility or testing like 3rd party routers do so you might have to look at getting one with 1Gb ports or better and use hub in modem mode. 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    29 days ago

    If you are using a mobile to setup your Echo, make sure the mobile and Echo are on the same Wifi band, e.g.  5Ghz

    • blakemere's avatar
      blakemere
      Joining in
      28 days ago

      I've turned off the 5g band,so they were both on the 2.4g,amazon were less than helpful ,just wanted to sell ne a newer version.

      • Client62's avatar
        Client62
        Alessandro Volta
        28 days ago

        Some devices do not function when WPA3-SAE encryption mode is enabled on the Hub 5.

        In the Wi-Fi security settings try with just WPA2-PSK enabled.