Hi,
please can someone advise on how I go about ordering a second wifi pod? I have one already but am having ongoing issues with my TV box and suspect that an additional wifi pod may help. Unfortunately my VM Connect app does not work - it starts the hub speed test and then does nothing.
Many thanks in advance.
Jayne
As you know the official route is to use the VM Connect App and scan your property. When completed, the app should allow you to order the first Pod. If this is not working, just wait here a day or two for a VM Mod to pick this up and discuss directly with you.
VM do like to over complicate things
Hi Jayne,
Have you tried adding a second pod via My Virgin Media?
Info below from /virginmedia.com/uploads/Wi_Fi_Max_POST_21_JUL_2023_v3_059b6b25db.pdf
If you have received your first WiFi Pod and once you have set it up you are still not receiving download speeds of at least 30Mbps in every room, you can request a second WiFi Pod by signing into My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab
Hi, I just see a blank screen when I try to go into Wifi Max:
Hi there,
Thanks for your post and welcome back to our community.
I'm sorry to hear you've been unable to order the Pod via the connect app.
I'll send you a private message now so I can help.
Please look out for the envelope in the top right of the page and pop back to me when you can.
I doubt a wifi pod will fix a wired TV box.
I can see my colleague has jumped on to help rowdyangel, are you needing some support with a pod to cardiffman282?
I'm good thanks.
