Forum Discussion

Nickate3's avatar
Nickate3
On our wavelength
4 months ago
Solved

Accessing Hub 3

My Hub 3 has suddenly become insecure. We run a Deco Mesh system round the house which is secure but the actual Hub is not. I have tried rebooting and also a factory reset but nothing works. I either get a black screen by typing 192.168.0.1 , or “Safari Can’t Open the Page” by typing 192.168.100.1. 

There are so many conflicting and highly confusing comments to wade through, but I just want to access the admin page and work out why we are suddenly insecure. I can access the internet through the Hub but it keeps disappearing from the WiFi list when trying to find it. I’m totally frazzled!!!

Do we need a new Hub? The 3 seems very old now. 

Admin page
black screen
hub 3
  • Nickate3's avatar
    Nickate3
    4 months ago

    Resolved! Hub 3 knackered. Hub 5 installed and all secure. No way of telling how long we’ve been insecure but the locks are securely fastened and we’re happy. 
    Thank you to all who tried to help. 

30 Replies

Show More
  • Nickate3's avatar
    Nickate3
    On our wavelength
    4 months ago

    iPhone and MacBook tried and failed. Both happily connect to it. And a iPad. Weird thing is, the VM address comes and goes. One minute it’s available to sign into, and the next it’s gone, unable to “find” for anything up to an hour. 
    Just tried the Xbox, connected by Ethernet to the Hub, black screen again. 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    4 months ago

    As an aside, when you do get into the Hub's admin console, what are you expecting to find that suggests the Hub is "insecure" ?  If the Hub is in modem mode, it does nothing except "bridge" the gap between the Deco and the VM network.  There is nothing to configure on the Hub.

    • Nickate3's avatar
      Nickate3
      On our wavelength
      4 months ago

      No idea. Set a password with a lot of luck. At the moment any passer by can access our WiFi. We should be able to access the admin page in order to do this. We can’t. I am now on to an Indian call centre and struggling. 

      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        4 months ago

        If that's the case, there is a problem with the Hub, as it should be secure.  Sounds like the pinhole reset has failed?  However, this is especially puzzling when in modem mode as the Hub has no Wifi in this setup, as noted it's just a "dumb" box to bridge the network.

  • Nickate3's avatar
    Nickate3
    On our wavelength
    4 months ago

    Resolved! Hub 3 knackered. Hub 5 installed and all secure. No way of telling how long we’ve been insecure but the locks are securely fastened and we’re happy. 
    Thank you to all who tried to help. 

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      4 months ago

      Thanks for coming back to update.  Glad to see it sorted.