2nd WIFI Pod

I have called up today requesting a second wifi pod for my second room due to getting no internet only to be told i cannot get one as there system is showing i have good downloads speed. This is the case in my living room where my router is and also in my bedroom as a have a wifi pod. The guy then told me to go on Vm connect app and run a speed test. I cannot do this as you have to be connected to the wifi to do this. I am extremely angry and have wasted 55 minutes on the phone getting told to call back in 48 hours. I have the gigi internet and was told when i ordered the first wifi pod i could have up to 3. Customer service is useless all i want to do is get internet in the second bedroom can someone actually help me its a complete joke!