Forum Discussion

Ross_E_Boy's avatar
Ross_E_Boy
Tuning in
3 years ago

2.4Ghz not working on hub 4

My hub 4 has no 2.4Ghz working. I've had this hub for a year now and it is only when trying to connect devices that only use 2.4Ghz I have realised it's not working. I am to believe it's a faulty hub...
2.4GHz
defective
Help
HUB
not
working
Clairejo80's avatar
Clairejo80
Joining in
2 years ago

Virgin, Please Help me!!!!

Like the OP my 5ghz is spot on but doesn't help me in this case

I have just spent nearly 3 days trying to split and get my 2.4ghz working to connect my new alarm and doorbell system. I have split the 2.4 & the 5, I have renamed them, I have had channel optimization both on & off. I have even invested in an extender but won't work with either wifi or ethernet (this one tells me I may have broken router). I have done full resets on the hub, I have powered on, powered off and am reaching the end on my rope with it.

What can I do next? Is it a case of Virgin aren't supplying what I am paying for? Or is it actually faulty equipment? After 4 hours of trying again today, I am getting desperate to know it all hasn't been a waste of money. Why doesn't it split? 

On the odd occasion it does show in my networks list, I get the message that internet is not available. Now I need you to look at the equipment and fix if necessary please

For something that should be so simple, I am so close to throwing the router out of the window.

Thanks Claire

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    2 years ago

    Hi Clairejo80 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the problems you've been having and that you feel this way 😔

    How have things been since you posted? 

    Also, have you tried running checks on the Virgin Media Connect app to see if that is providing any useful advice? You can access the app by clicking here. 

    Please pop back to us at your earliest convenience and we'll do our very best to help.

    Regards,
    Daniel

  • jessmlp's avatar
    jessmlp
    Joining in
    2 years ago

    Hi Claire, I had the same experience of trying to split the bands myself after reading the support advice here. I eventually got someone from Virgin to come and look at the router and it turned out to be a faulty router, so definitely pursue an engineer visit. Our issue is now resolved but only after getting a new router - I can report that our 2.4ghz devices are connecting fine now! 
    good luck 

    • Kain_W's avatar
      Kain_W
      Forum Team (Retired)
      2 years ago

      Thanks for the update on your matter jessmlp,

      Do pop back up at all if you do require further assistance!

      Regards,