18 months on and still issues not fully resolved.
1st issue: So,18 months ago we had a engineer out to sort massive packet loss and he had it raise the issue higher up, we never got the issue fully resolved or found the outcome to the issue, now its back better than ever. My kids are big gamers and are complaining all the time regarding lag and the game unplayable online, they have there consoles?Pc hard wired via ethenet. I added the last 4 day logs from thinkbroand quality monitor.
2nd issue: Hub 4 wont allow us to access it in anway and we seem to have poor wifi, its always saying they have to fix it, the router is in my room and i cant turn the white light off. I phoned and asked for an engineer and upgrading to the hub 5 due to reading this issue on here, I was on the phone last week for nearly 2 hours and they ran loads off tests, and got fobbed off saying they have to monitor it because he couldnt see the issues because the internet works.
Can someone please point me in the right direction please.