Forum Discussion

Linfil11's avatar
Linfil11
Tuning in
10 months ago

Web Safe - not able to turn on

I spoke to tech services Friday19th April as my child websafe is not working even tho it’s turned on. They said it was turned on their end and will log an IT ticket to investigate further and contact me back. It’s still not working and no one has contacted me back to discuss progress. 

  • Hi Linfil11 

    Thanks for posting and welcome to the community. 

    I'll send you a PM now to assist further.

  • Mine is not working as well even tho it is showing as activated on my account. This was supposed to be being looked into but no one has even bothered to contact me back. Can you look into this and get it sorted please 

  • Same here sick of ringing, it’s like they are both bothered when you ring to discuss the issues with them. I cannot understand why such a large company cannot fix the website feature. I have had nothing but problems since receiving a new router. I submitted a complaint last week over a few things including the websafe not working. Will wait and see what happens. I will not hold my breath as it’s like they have got your money so tough. I will look at other internet providers if it cannot be resolved.

    • Paul_DN's avatar
      Paul_DN
      Forum Team

      Hi Linfil11,

      Thanks for reaching back out, my colleague John_GS has sent you an invite into a private chat, please allow him to help further there.

      Regards

      Paul.

    • sunflower12's avatar
      sunflower12
      Tuning in

      Did you get this resolved? I've just realised mine is not working either 😭

      • Paul_DN's avatar
        Paul_DN
        Forum Team

        Hi sunflower12,

        Thank you for reaching out to us in our community and welcome, sorry to  hear you have not been able to turn on your  Websafe, I was able to locate you on our system with the details we have for you and cannot see any issues causing this, have you been able to switch it on since your last post?

        Regards

        Paul.