Parental controls not working - please help

Hello sarah2026uk,

Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your parental control features at the moment. 

I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
Kind Regards,
Steven_L

To get you over the hurdle whilst VM fix the issue, you can manually set the DNS on the device(s) to use Cloudflare Adult and Malware filters. Set the DNS to 1.1.1.3 and 1.0.0.3 manually. This will bypass the VM DNS servers until the issue is fixed.

Note - these solutions, including VM's,  are easily bypassed by VPN's, Apple Relay etc. etc.  It's not bulletproof by any means.  I would suggest most teenagers are savvy enough to get around DNS filters ...

put family.cloudflare-dns.com on their phone DNS settings

You are not the only one to complain about this so it might not have been fixed.