Forum Discussion

xgm2357's avatar
xgm2357
Joining in
11 months ago

online security

I have no Online Security section in my Account Settings, how do I access these safety controls?

11 Replies

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  • Megan_L's avatar
    Megan_L
    Forum Team (Retired)
    11 months ago

    Hi Xgm2357, 

    Thanks for posting and a warm welcome to our Community Forums 🤗
    If you log into your online account through a web browser, go through to  Account settings > Online security > then from this page you can see and manage Web safe. 

    If your websafe option is off, then the toggle will be greyed out.  You can change this by clicking on the toggle to switch on or off when needed. 
    If you have any issues turning the settings on/off then please let us know.

    Thanks,

    Meg

    • xgm2357's avatar
      xgm2357
      Joining in
      11 months ago

      Thanks Meg, but when I go to Account Settings there is no Online Security option, only Account Details or Device authentication?

      • Robert_P's avatar
        Robert_P
        Icon for Forum Team rankForum Team
        11 months ago

        Is it just not there or greyed out xgm2357? If it is greyed out, is the toggle available mentioned by my colleague?

  • xgm2357's avatar
    xgm2357
    Joining in
    11 months ago

    I've used the app and a laptop, and it's still missing on both

    • Tom_W1's avatar
      Tom_W1
      Icon for Forum Team rankForum Team
      11 months ago

      Hi xgm2357 thanks for your reply - that is very strange.

      Have you moved addresses since you've been with us and has this happened during the move? Is there anything you need us to alter from our side for you until this is resolved? Please let us know.

      Many thanks

      • xgm2357's avatar
        xgm2357
        Joining in
        11 months ago

        Hi Tom. No change of address, I only joined Virgin Media 2 weeks ago